White Lace Cut Out Cheeky Briefs

Size Chart

THONGS & BRIEFS

Shipping

We have a number of delivery options for you to choose from, depending on where you are in the world and how you wish your parcel to be delivered.

Please see the below chart for shipping rates and estimated delivery times:

Please note:

• Next Day and Express orders must be placed before 4pm BST Monday - Friday to be processed on the same day.
• We are not able to fulfil next day deliveries if the order is placed after 4 pm BST on a Friday - Sunday. Orders placed after this time and over the weekend will then be processed on the next working day, meaning your parcel will be processed on Monday and delivered 'next day' on Tuesday.
• If you are waiting for longer than the proposed shipping time frame, please get in touch with our Lounge Experts right away so we can investigate and find a solution as soon as possible for you: info@loungeunderwear.com.
• In some cases, orders made with standard delivery can take up to 14 working days to arrive in the EU. This is subject to courier processing.
• In some cases, shipping costs to some countries within the EU may differ to the listed costs above within your checkout cart.
• Economy shipping is not available in all countries, so in this case there will only be an Express service offered at the checkout cart.
• Free Shipping and discounted Express Shipping is not currently available in all countries.
• We do not currently deliver to Russia. We hope to offer this very soon.

Return or Exchange

WHAT IS OUR RETURNS POLICY?

We have a 30 day returns policy from the date of dispatch. 

• Items must be returned to us in the way we sent them out to you. All labels and tags must still be attached, with no make up stains, marks, pulls or rips of garments. 
• We reserve the rights to refuse your refund or exchange if the items are not sent back to us in their original condition. In such a case we will organise to reship the goods back to the given shipping address.
• You will be refunded based on the cost of the product (we do not refund your shipping charge).

HOW DO I ORGANISE A RETURN?

Please email returns@loungeunderwear.com before sending your parcel back to us. Our Returns Department will be happy to authorise your requirements should the returns policy be met.

Upon authorisation, please include the below details on your Returns Form:

• Your Order Number, which can be found on your confirmation email
• The reasons for your return or exchange
• The details of new size/colour if exchanging

Use the returns label provided in your parcel to ship the item back to us. Please note, this is not a free shipping label.

ARE RETURNS FREE?

The shipping cost incurred for returning item/s to Lounge is not covered or reimbursed by us. 

CAN I RETURN ITEMS I PURCHASE FROM THE OUTLET?

Items from the Outlet are EXCHANGE ONLY.

HOW LONG WILL IT TAKE FOR MY REFUND TO BE PROCESSED?

We will do our best to refund your item within 48 hours from the time it arrives at our HQ. Please allow up to 5 working days for the funds to land back in your account. We will refund using the same method originally used for your purchase. In the event that we do not receive your returned goods, we will ask you to provide the proof of postage. We reserve the right to refuse a refund if you are unable to provide this. 

DO I NEED TO RETURN THE WHOLE SET?

If you are exchanging, you only need to return the piece(s) you wish to exchange. For a refund, the full set must be returned. We cannot issue refunds for a partial return of a top or bottom, unless an exception is made with the Lounge team directly.                

WHAT IF MY LOUNGE ORDER ARRIVES DAMAGED OR THERE IS A FAULT UPON ARRIVAL?

Whilst we hope this never happens, if you receive damaged goods, or experience a manufacturing fault with your order, please contact us immediately so that we can help to sort out your problem as quickly as possible: returns@loungeunderwear.com 

WHAT IF MY LOUNGE ORDER HASN'T ARRIVED?

If you are waiting for longer than 15 working days, please get in touch with our Customer Experience Team so we can find a solution as soon as possible for you: info@loungeunderwear.com. Please ensure you get in touch with our team as a matter of urgency so we can ensure we can help locate your parcel before couriers choose to abandon the parcel.