SHIPPING
We have a number of delivery options for you to choose from, depending on where you are in the world and how you wish your parcel to be delivered.
Please see the below chart for shipping rates and estimated delivery times:
| Location | Service | Delivery Time | Cost | Spend $150 + |
| United States | Economy | 5-14 working days | $10 | FREE |
| Express | 1-2 working days | $15 | $5 | |
| Canada | Economy | 5-14 working days | $10 | FREE |
| Express | 2-4 working days | $22 | $12 | |
| Mexico | Express | 2-4 working days | $20 | $10 |
FAQs
WILL MY ORDER BE DELAYED DURING BLACK FRIDAY?
We're do expect a huge spike in orders during this peak period for Lounge. So please do bear in mind that you might experience a slight delay compared to our usual Lounge service, while the whole Lounge team get together to get your order processed and on it's way to you as quickly as possible. If you have any questions at all during this period, we'll be happy to give you updates. Please note that we endeavour to despatch your order as fast as we can.
WHAT WILL MY ORDER LOOK LIKE?
You will fall in love with your Lounge delivery the moment it arrives in our Lounge branded delivery bag. Our sets arrive in pretty frosted packaging, then sealed in our stylish black Lounge bags. Choose gift wrapping for an extra feminine touch. Our gift wrap offers beautiful soft layers of white Lounge printed tissue paper and sticker, wrapped into our statement branded box and Lounge ribbon.
HOW QUICKLY WILL MY ORDER BE PROCESSED?
We aim to process all orders placed before 3pm (UK time) on the same day. Any orders placed after this time will be processed the next working day.
We would not advise placing Express order over Bank Holidays periods as couriers may experience delays during this time.
WILL MY ORDER BE TRACKED?
Yes, all orders made with Lounge will be fully tracked via the relevant courier chosen at the checkout cart. The tracking number will be emailed to you inside your shipping confirmation email, so that you can keep an eye on your parcels journey whilst it's on it's way to you. Please ensure you check your junk mailbox incase your shipping confirmation email lands in there.
WILL I HAVE TO PAY ADDITIONAL TAXES OR DUTIES ON MY ORDER?
All orders from Lounge are shipped from the United Kingdom. You will be liable for all import duties, customs and taxes applicable to your order. Please be aware that Lounge does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by Lounge, please contact your local customs office to find out more information if you are unsure of the charges.
CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING MY ORDER?
After placing your Lounge order through the website, for your own security unfortunately our team will be unable to change the address on your behalf.
WHAT DO I DO IF THERE IS NOBODY HOME TO RECEIVE THE DELIVERY?
In the circumstance that there is nobody at home to receive your delivery, the courier may leave your order in a safe place - this will be advised on a delivery note posted through your door by the courier. If they find that there is no suitable safe place for your delivery to be left, the courier will leave a card instructing you on the options of how to arrange for your goods to be redelivered.
In some rare circumstances you may experience that your parcel hasn’t arrived and there is no card posted through the door. If this is the case, please contact the courier as soon as possible with your tracking number to rearrange delivery at your earliest convenience. Please note, It is important that this is done as soon as possible after the suggested delivery time has passed, to ensure the courier doesn't abandon your delivery.